As businesses are moving over to VoIP, you may ask what is VoIP and why should my business make the move. First of all, VoIP stands for Voice Over Internet Protocol: Technology that allows a user to make a phone call over the internet which traditionally phone calls are made over analog. VoIP technology has truly improved throughout the years and people may not understand the power of the application.
1. Less Expensive
With VoIP, it can be a real cost saver for your business expenses, as it is cheaper than traditional phone services. When it comes to making long-distance phone calls, it is also less expensive. Furthermore, as your business grows it is easy and less expensive to add VoIP phone systems and services. With PBX your business had to pay for maintenance and repairs which could cost a business 1000’s of dollars. VoIP can be fixed virtually, which helps with saving the customer money.
What’s cool about VoIP you can use your phone as long as you have a connection to the internet. If you are on vacation or not at your office you can also forward all calls to your cell phone. Most VoIP systems now also have the availability to be used on your PC so an actual phone system is not a necessity depending on what the customer needs and wants.
With VoIP, it comes with multiple functions that a PBX system could not do, with VoIP it allows you the option to have the ability to have video conferencing. Voice Over Internet Protocol also has a feature where you can add apps such as Skype and many more. With VoIP, your employees can take their work phone with them where ever they are and have the ability to forward all phones to another device. If they are not able to answer their phone, the voicemail will be sent over to their email.
4. Increased Productivity
With VoIP, an employee has the ability to do multiple tasks, in order to get more work done easily.
5. More Features
These additional features are easy to add and are not like a PBX system where you need to buy different equipment to have these functions.